Update – October, 2014: As of right now, I am still a very satisfied InnoHosting customer, and I am continuing to pay annually instead of month to month. In fact, I am about to purchase an additional account with them – in an effort to bring over the rest of my sites that are with HostGator…a host that was once a good choice, but has since turned to poop since the EIG takeover. The performance and stability of my InnoHosting server is absolutely amazing! They may not be among the most recognizable hosting providers out there, but they are easily among the best. For shared hosting, I don’t think you can do much better than Inno! Six years I’ve been with these guys and I don’t intend to leave!
InnoHosting has been providing me with reseller hosting for over three years now. I won’t say I’ve experienced reseller hosting nirvana since I’ve been with them, but I would definitely recommend them to others looking for a good reseller host. The fact that I just recently decided to start paying them annually, rather than month to month, should speak volumes.
If you’d read my previous post you’d know that InnoHosting ended up becoming my 3rd reseller hosting provider. I switched to them after growing disenchanted with ResellerZoom. Although InnoHosting was only my 3rd reseller hosting service, I’d had quite a bit of experience in dealing with various web hosting services in general.
The reason I mention this… their customer support is top-notch — some of the best I’ve ever dealt with. Their help desk techs are prompt and courteous, plus InnoHosting offers 24/7 phone support for basic hosting questions. Most of the time I call them when I have a question or a problem. Nine out of ten times they usually handle it for me right then and there. If it’s something that requires additional troubleshooting, or a higher level technician, then I open a ticket.
This article is another chapter in my ongoing series of introductory posts about what I do, where I came from, and so forth… However, I’ve been so pleased with InnoHosting’s services, I figure I’d serve it up as a reseller hosting review so that some of you may be swayed to give them a look.
Alright… so back to the story of my early days with Inno…
When I first transferred over to their hosting services I experienced a major migration SNAFU. InnoHosting’s “hassle-free managed migration service” was everything but hassle free. None of my accounts were copying over completely and/or properly, and I was getting nowhere with technical support.
In an attempt to get the proper attention, I voiced my then recent frustrations and accounts in a popular web hosting forum. This immediately got noticed by their sales manager, Rameen, who immediately took an active role in overseeing my account migrations.
From that point on, things rolled along smoothly. Within a day or so, all of my accounts had gotten moved over, and support tested the sites thoroughly to ensure they were error-free.
Due to my initial troubles, Rameen offered me the next six months of hosting at no charge. This gesture is the sort of thing that really says something about a company, in my opinion. Problems will occur… that’s inevitable. It’s how you handle the customer and their crisis that matters. This is what helps build trust and confidence in a hosting provider and their support.
Since that time, Rameen has always been attentive to my needs, checking in on occasion to make sure I’m satisfied with InnoHosting’s services and support.
Over the past three years I’ve had my ups and downs with InnoHosting, but all in all, I feel they are a very solid company that’s continued to build a good reputation in the industry. My server uptime is very good, and I’ve found the speed and performance to be great as well.
Note: For the past two years, InnoHosting has continued to impress me to the point where I almost need not look elsewhere. Were it not for the fact that I prefer to not keep all my eggs in one basket, I’d host all my sites with innoHosting. Their services keep getting better and performance is superb for shared hosting.
Here are some of what I consider to be the key selling points of InnoHosting:
- Excellent customer support, including 24/7 toll-free phone support.
- They are an overselling enabled webhost. This was a big reason why I went with them.
- Free end-user support. I don’t really utilize it, but it’s nice to know it’s available. Perhaps as my business grows I may need to lean on this feature a bit more.
- Free WHMCS or ClientExec billing application.
There are a host of other services that they offer with their reseller hosting packages, but most of them are the standard fare. The features I’ve mentioned above provide some strong reasons to consider InnoHosting as a reseller hosting provider — most notably, overselling and free end-user support. Those two features are very hard to find amongst reseller plans being offered by many of the top webhosts.
Ok… I’m sure I’ll revisit Inno on this blog at some point, but that’s all for today. I hope you found my review of InnoHosting’s services and support to be helpful. 🙂
If you’re looking for a good reliable reseller web hosting solution with outstanding support, why not give InnoHosting a try.
And just so you know… I use multiple webhosts, so I have a pretty good basis for comparison. Affiliate link aside… when I recommend something it’s because I believe in it. 🙂