Update – October, 2014: As of right now, I am still a very satisfied InnoHosting customer, and I am continuing to pay annually instead of month to month. In fact, I am about to purchase an additional account with them – in an effort to bring over the rest of my sites that are with HostGator…a host that was once a good choice, but has since turned to poop since the EIG takeover. The performance and stability of my InnoHosting server is absolutely amazing! They may not be among the most recognizable hosting providers out there, but they are easily among the best. For shared hosting, I don’t think you can do much better than Inno! Six years I’ve been with these guys and I don’t intend to leave!
InnoHosting has been providing me with reseller hosting for over three years now. I won’t say I’ve experienced reseller hosting nirvana since I’ve been with them, but I would definitely recommend them to others looking for a good reseller host. The fact that I just recently decided to start paying them annually, rather than month to month, should speak volumes.
If you’d read my previous post you’d know that InnoHosting ended up becoming my 3rd reseller hosting provider. I switched to them after growing disenchanted with ResellerZoom. Although InnoHosting was only my 3rd reseller hosting service, I’d had quite a bit of experience in dealing with various web hosting services in general.
The reason I mention this… their customer support is top-notch — some of the best I’ve ever dealt with. Their help desk techs are prompt and courteous, plus InnoHosting offers 24/7 phone support for basic hosting questions. Most of the time I call them when I have a question or a problem. Nine out of ten times they usually handle it for me right then and there. If it’s something that requires additional troubleshooting, or a higher level technician, then I open a ticket.
This article is another chapter in my ongoing series of introductory posts about what I do, where I came from, and so forth… However, I’ve been so pleased with InnoHosting’s services, I figure I’d serve it up as a reseller hosting review so that some of you may be swayed to give them a look.
Alright… so back to the story of my early days with Inno…
When I first transferred over to their hosting services I experienced a major migration SNAFU. InnoHosting’s “hassle-free managed migration service” was everything but hassle free. None of my accounts were copying over completely and/or properly, and I was getting nowhere with technical support.
In an attempt to get the proper attention, I voiced my then recent frustrations and accounts in a popular web hosting forum. This immediately got noticed by their sales manager, Rameen, who immediately took an active role in overseeing my account migrations.
From that point on, things rolled along smoothly. Within a day or so, all of my accounts had gotten moved over, and support tested the sites thoroughly to ensure they were error-free.
Due to my initial troubles, Rameen offered me the next six months of hosting at no charge. This gesture is the sort of thing that really says something about a company, in my opinion. Problems will occur… that’s inevitable. It’s how you handle the customer and their crisis that matters. This is what helps build trust and confidence in a hosting provider and their support.
Since that time, Rameen has always been attentive to my needs, checking in on occasion to make sure I’m satisfied with InnoHosting’s services and support.
Over the past three years I’ve had my ups and downs with InnoHosting, but all in all, I feel they are a very solid company that’s continued to build a good reputation in the industry. My server uptime is very good, and I’ve found the speed and performance to be great as well.
Note: For the past two years, InnoHosting has continued to impress me to the point where I almost need not look elsewhere. Were it not for the fact that I prefer to not keep all my eggs in one basket, I’d host all my sites with innoHosting. Their services keep getting better and performance is superb for shared hosting.
Here are some of what I consider to be the key selling points of InnoHosting:
Excellent customer support, including 24/7 toll-free phone support.- They are an overselling enabled webhost. This was a big reason why I went with them.
- Free end-user support. I don’t really utilize it, but it’s nice to know it’s available. Perhaps as my business grows I may need to lean on this feature a bit more.
- Free WHMCS or ClientExec billing application.
There are a host of other services that they offer with their reseller hosting packages, but most of them are the standard fare. The features I’ve mentioned above provide some strong reasons to consider InnoHosting as a reseller hosting provider — most notably, overselling and free end-user support. Those two features are very hard to find amongst reseller plans being offered by many of the top webhosts.
Ok… I’m sure I’ll revisit Inno on this blog at some point, but that’s all for today. I hope you found my review of InnoHosting’s services and support to be helpful. 🙂
If you’re looking for a good reliable reseller web hosting solution with outstanding support, why not give InnoHosting a try.
And just so you know… I use multiple webhosts, so I have a pretty good basis for comparison. Affiliate link aside… when I recommend something it’s because I believe in it. 🙂
Hi There!
Many thanks for writing a review about InnoHosting on your blog! I’m glad to hear you’re happy with the service. It has been a pleasure assisting you 🙂
All the best,
Rameen
InnoHosting.com
P.S. Nice work on the advertisement image!
Wow! You’re on it!
I’m guessing you caught this inbound link in your analytics, because I figured it’d be weeks or months before this blog started getting sniffed.
I looked and looked for InnoHosting banners but couldn’t find any, so I made one. 🙂
You should have a page on the site featuring some affiliate tools.
Anyway, thanks for stopping by, Rameen.
Innohosting… what or how would we sum them up? It’s simply a nightmare. We was with them some 2 years, was fine always had an attitude but was fine, but now there servers are filled up with all sundry websites there a nightmare, so much so that the last support ticket took 36 hours to get a response of any sense and indeed didnt solve the issues, do they care not a jot as they are only interested in your money, they lie and treat you like dirt. I have since moved away as customers who we resold to was getting the hump big time. So avoid avoid avoid…
I don’t own you a living; you don’t need to rude to me. I have already bearing with the high server load and not receiving email. Support dragging for 10 days and yet to fix it. And today I had spoken to the very rude person who raises voice at me because I am not patient for the waited 10 days.
They have high server load, always been rebooting but never fix the issue, cpanel take ages to load.
Couple of different names replied me in the ticket, give me whole lots of sarcasm, any what they want to tell me is that I am stupid and don’t know how to use their product. I certainly think that they should give certain respect instead of being sarcastic and yet problem was not fixed Blacklisted removal over and over again, and I have to monitor for them instead they solve their problem.
Regularly having security issue and uptime is poor. I am a user, not Innohosting technical support. My website was down for at least 5 times this year itself. I am moving on without further consideration. I would HIGHLY NOT RECOMMEND this hosting company would have eventually make you move to another hosting company. There are no sufficient reasons for me to stay on.
Sounds like you and Pete have had some bad experiences with them. Bummer.
I’ve had my ups and downs with them, but I still can’t complain too much. In my experience – you get what you pay for. For $219.45 USD, I get one full year of overselling-enabled reseller hosting. That’s a pretty amazing value.
Support has been pretty timely – for the most part – but I will agree that, at times, the customer care attitude leaves a lot to be desired. Despite a lot of the good things I have to say about them, they are the only hosting company I’ve ever dealt with that has a bit of a “power trip”. However, this can depend upon who is handling your ticket.
If you want reliable hosting with stellar support, then I’d suggest a VPS company like ServInt. They blow InnoHosting away on all fronts, but you’re going to pay quite a bit extra for it.
As far as reseller hosting providers go, I think InnoHosting still deserves a recommendation if you need an overselling-enabled reseller webhost. If you dont need that feature, then I’d suggest HostGator. Their support is friendlier and more helpful, however, because they are such a massive company – ticket responses can be anywhere from 5 minutes to 24 hours. Of course, you can always pick up the phone and call them.
Since the writing of this review, my opinion of them has declined a bit. I’ve been having problems with bad server reputation, which has been an absoute nuisance.
I too have been with them for 3 years now, I have always been very happy with the setup, but I had an issue where my WHMCS got hacked by someone installing a trojan on one of my clients computers and getting there username and password to gain access to the system. The hacker created a subdomain accessed databases and put a phishing page on the subdomain, as a result an abuse email was sent from an organisation to innohost, the first thing they did was suspend my account, fair enough to try and contain the problem, but it has been over a week now with very little help from them to resolve the issue. It has taken my 2 real life businesses offline and having my clients emails sent back to them as spam. I am lucky if I get a reply from my support tickets to them 4 days later, to which I now currently have 3 awaiting response. They dont seem to care about my business or situation and have done very little to assist me getting my sites back online and working. I cant even access my cpanel. I tried to call them but phone numbers are only for level 1 tech support, there is no direct email so I can email them directly, and they have set my tickets to priority low. I cant believe they would treat a long term client like this with no care or regard for my business running on their systems of which I have paid them for.
I would be very hard pressed trying to recommend them now, if this is how clients get treated, my sites are still offline now and it doesn’t appear like they will be back up any time soon, meanwhile it is costing me business and money.
Do they seem to care about that NO.
I just want to clarify and touch a few things brought up here..
In all the comments here, nobody has gone into any specifics as to what the issue was with them. They do mention “support took xyz time to respond”, but they fail to mention what their issue was. That’s because they do not want to mention the other part of the story as it wouldn’t put them in a good light. I would like to take the time and post the side of the story that hasn’t been posted:
@pete, you were removed from our services because you were hosting content that was malicious and illegal. We don’t allow illegal content on our servers and as such, we disabled that website. No support ticket took 36hrs – our support is available 24×7 by telephone and live chat. Any potential customer is welcome to pick up the phone or logon to live chat to test our response times – which is instant.
@lyndon, it’s important that we distinguish between what our role is. As your web hosting company, we are only responsible for making sure our services remain online. Your email services work, database is online, websites online etc. Your website content is however your responsibility. As such, it’s very important that you keep your websites secure and keep them patched. It’s important you do not run software that is out-dated. You are responsible for your own website. We aren’t your webmaster or developer. We cannot start going into customer accounts and start modifying their scripts. We host hundreds of thousands of websites – put simply – we are a web hosting company, and I’m afraid we cannot do more than host your content. An average account costs $25/month, that’s less than $1/day. For that amount, I don’t think it’s fair to ask us to spend hours to do development work for you. If a site is compromised, and begins sending spam as a result of the compromise – we de-activate the account, provide the customer with a copy of their entire website (including all databases and emails) for them to patch things up and secure it. But as your web host, we cannot start acting as your web designer, web developer and so on.
@craig, I appreciate your recommendation and thank you for giving us the opportunity to be your web hosting company for over 5 years now.
We ourselves have been in business now for almost 10 years solid. We’ve grown from hosting individuals, to now hosting customers that are many times larger than us. We provide services to Universities, Government institutions, large and also small businesses. In fact, over 95% of our customers are businesses. We don’t stay in business and continue to grow by being rude to customers, or doing anything depicted above.
We have always put the customer first, and I’m sure Craig can agree – when he’s needed us, we’ve been there for him. Whether he’s demanded to speak to me or a senior level tech, we’ve obliged and set up a telephone calls lasting as long as he requires to get the job done.
That’s what we represent and that’s why companies that I find are very prestigious choose us over the competition. We’re business centric and make sure the companies that choose us, really see the difference between us in contrast to your average mainstream web host. We don’t spend thousands of dollars on advertisements like other companies do, because we’ve built a solid and robust reputation over the last 10 years and we still continue setting the bar higher and higher with each passing year.